Oracle Support Contacts Global Directory

Support Contacts Global Directory

• Acquired Product Support

• Online Support

• United States

• Canada

• Latin America

• Europe, Middle East, and Africa

• Asia Pacific

• Oracle Construction and Engineering (including Aconex and Textura)

• Oracle CRM On Demand (Siebel)

• Oracle GloriaFood (Online Ordering/POS)

• Oracle Hospitality and Food & Beverage (MICROS, Nor1)

• Oracle Life Sciences (including goBalto)

• Oracle Local Government (NetSuite for Government/Public Safety)

• Oracle Managed Cloud Services

• Oracle NetSuite (including Adi Insights, FarApp, Verenia)

• Oracle Retail (MICROS)

• Oracle Service Cloud (B2C Service/RightNow)

Acquired Product Support

Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:

• Cerner

• Dyn

• FOEX

• Next Technik

Online Support

Need Help? Go to My Oracle Support to:

• Find Answers in the Oracle Support Knowledge Base
• Submit, update, or review Service Requests
• Engage the My Oracle Support Community
• Download software updates
• Tap into Oracle proactive support tools and best practices
• Chat with a live agent

You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support.

Getting Support

• Service requests for supported Oracle programs may be submitted by you online through Oracle’s web-based customer support systems.
• For questions concerning your support license or support contract, please see the “Renewing Support” section.

Renewing Oracle Premier Support

• To renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.

• For questions regarding on-premises support renewals, log a Renewal Service Request or Chat.

• View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.

• United States

• Oracle Hospitality and Food & Beverage (MICROS) customers in the United States call 1.800.937.2211 for product related support inquiries

  • Oracle Retail (MICROS) customers in the United States, go to My Oracle Support to create a Service Request or chat. for product related support inquiries.
  • Local Government (NetSuite for Government or Public Safety Suite) customers in the United States call 1.800.633.0769 for product related support inquiries
  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at https://www.fcc.gov/trs, and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
  • Call 1.800.223.1711 for technical questions regarding your supported Oracle products or when there is a My Oracle Support (MOS) Portal Outage.

Other Service Inquiries:

• For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality and Food & Beverage (MICROS) and Oracle Retail (MICROS)

• Canada

• Call 1.800.668.8921 or 1.905.890.6690 for technical questions regarding your supported Oracle products.

  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs, and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

Other Service Inquiries:

• Latin America

Instructions for Dialing AT&T Direct® Access Numbers

• Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.

• Use the AT&T Access Numbers drop down menu to select the country from which you are calling.

• Dial the AT&T Direct® Access Number + area code + phone number.

• Europe, Middle East, and Africa

Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.

• Asia Pacific