# Oracle Support Contacts Global Directory

## Support Contacts Global Directory

- [Acquired Product Support](/content/support/contact.html#acquired/index.html)
- [Online Support](/content/support/contact.html#online/index.html)
- [United States](/content/support/contact.html#united-states/index.html)
- [Canada](/content/support/contact.html#canada/index.html)
- [Latin America](/content/support/contact.html#latin-america/index.html)
- [Europe, Middle East, and Africa](/content/support/contact.html#emea/index.html)
- [Asia Pacific](/content/support/contact.html#apac/index.html)

- [Oracle Construction and Engineering (including Aconex and Textura)](/content/construction-engineering/support/index.html)
- [Oracle CRM On Demand (Siebel)](/content/corporate/acquisitions/siebel/crm-on-demand-support.html)
- [Oracle GloriaFood (Online Ordering/POS)](/content/corporate/acquisitions/gloriafood/support/index.html)
- [Oracle Hospitality and Food & Beverage (MICROS, Nor1)](/content/corporate/acquisitions/micros/support.html)
- [Oracle Life Sciences (including goBalto)](/content/life-sciences/support/index.html)
- [Oracle Local Government (NetSuite for Government/Public Safety)](/content/government/state-local/#rc30p6/index.html)
- [Oracle Managed Cloud Services](/content/corporate/acquisitions/managed-cloud-services-support/index.html)
- [Oracle NetSuite (including Adi Insights, FarApp, Verenia)](/content/corporate/acquisitions/netsuite/support.html)
- [Oracle Retail (MICROS)](/content/corporate/acquisitions/micros/retail-support.html)
- [Oracle Service Cloud (B2C Service/RightNow)](/content/corporate/acquisitions/rightnow/support.html)

## Acquired Product Support

Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:

- [Cerner](/content/corporate/acquisitions/cerner/support/index.html)
- [Dyn](/content/corporate/acquisitions/dyn/support.html)

- [FOEX](/content/corporate/acquisitions/foex/support/index.html)
- [Next Technik](/content/corporate/acquisitions/next-technik/support/index.html)

## Online Support

Need Help? Go to [My Oracle Support](https://support.oracle.com/) to:

- Find Answers in the Oracle Support Knowledge Base
- Submit, update, or review Service Requests
- Engage the My Oracle Support Community
- Download software updates
- Tap into Oracle proactive support tools and best practices
- Chat with a live agent

You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access [My Oracle Support](https://support.oracle.com/).

#### Getting Support

- Service requests for supported Oracle programs may be submitted by you online through Oracle’s web-based customer support systems.
- For questions concerning your support license or support contract, please see the “Renewing Support” section.

#### Renewing Oracle Premier Support

- To renew your on-premises support, log on to [My Support Renewals](http://supportrenewal.oracle.com/) to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.
- For questions regarding on-premises support renewals, log a [Renewal Service Request](https://supportrenewalshelp.oracle.com/) or [Chat](https://supportrenewal.oracle.com/).
- View [pricing](/content/corporate/pricing/index.html), [Lifetime Support Policy](/content/support/lifetime-support/index.html), [terms & conditions](/content/corporate/contracts/index.html), [technical support policies](/content/support/policies.html) for more information regarding Oracle Premier Support.

- **United States**

- [Oracle Hospitality and Food & Beverage (MICROS)](/content/corporate/acquisitions/micros/support.html) customers in the United States call 1.800.937.2211 for product related support inquiries
  - [Oracle Retail (MICROS)](/content/corporate/acquisitions/micros/retail-support.html) customers in the United States, go to [My Oracle Support](https://support.oracle.com/) to create a Service Request or chat. for product related support inquiries.
  - [Local Government (NetSuite for Government or Public Safety Suite)](/content/government/state-local/#rc30p6/index.html) customers in the United States call 1.800.633.0769 for product related support inquiries
  - Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at [https://www.fcc.gov/trs](https://www.fcc.gov/trs), and a list of phone numbers is available at [https://www.fcc.gov/general/trs-state-and-territories](https://www.fcc.gov/general/trs-state-and-territories). International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
  - Call 1.800.223.1711 for technical questions regarding your supported Oracle products or when there is a My Oracle Support (MOS) Portal Outage.

#### Other Service Inquiries:

- For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: **1.888.753.4428**, excluding [Oracle Cloud](/content/cloud/index.html) and [Oracle Hospitality and Food & Beverage (MICROS)](/content/corporate/acquisitions/micros/support.html) and [Oracle Retail (MICROS)](/content/corporate/acquisitions/micros/retail-support.html)

- **Canada**

- Call **1.800.668.8921** or **1.905.890.6690** for technical questions regarding your supported Oracle products.
  - Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at [https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs](https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs), and a list of phone numbers is available at [https://www.fcc.gov/general/trs-state-and-territories](https://www.fcc.gov/general/trs-state-and-territories). International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.

#### Other Service Inquiries:

- **Latin America**

| Country | Support Hotline |
| --- | --- |
| Argentina | Acceso directo: 0800.666.0173<br>Ví­a AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253 |
| Belize | Ví­a AT&T Direct: 811 conectar a 877.767.2253 |
| Bolivia | Ví­a AT&T Direct: 800.10.1110 conectar a 877.767.2253 |
| Brazil | Toll Free: 0800.891.5899<br>Direct Access: +55.11.5189.1001<br>Fax: +55.11.5189.1101 |
| Caribbean Islands<br>(Except Puerto Rico, Republica Dominicana Netherlands, and Aruba) | [AT&T Direct® Access Number](/content/support/contact.html#att/index.html) 877.767.2253 |
| Central America | Para numeros telefonicos, por favor refierase al pais de preferencia. |
| Chile | Acceso Directo: +56.22.830.7810<br>Acesso Directo Hospitality only: +56 22 830 7626<br>Acceso Directo: 188.800.800.075<br>Ví­a AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253 |
| Colombia | Acceso Directo:01.800.912.1586<br>Ví­a AT&T Direct: 018009110010 conectar a 877.767.2253 |
| Costa Rica | Acceso Directo: 0.800.011.0515<br>Ví­a AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253 |
| Ecuador | Ví­a AT&T Direct: 1999119 conectar a 877.767.2253 |
| El Salvador | Ví­a AT&T Direct: 800.1288 conectar a 877.767.2253 |
| Guatemala | Ví­a AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253 |
| Honduras | Ví­a AT&T Direct: 800.0.123 conectar a 877.767.2253 |
| Jamaica | Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 |
| Mexico | Acceso Directo: 800 6721052<br>Acceso Directo: 001.877.767.2253<br>Ví­a AT&T Direct: 800.288.2872 conectar a 877.767.2253 |
| Nicaragua | Ví­a AT&T Direct: 1.800.0174 conectar a 877.767.2253 |
| Panamá | Acceso Directo: 001.877.767.2253<br>Via ATT direct: 800.0109; conectar a 877.767.2253 |
| Paraguay | Ví­a AT&T Direct: 008.11.800 conectar a 877.767.2253 |
| Peru | Acceso Directo: 0800.50.718<br>Ví­a AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253 |
| Puerto Rico | 877.7.ORACLE |
| República Dominicana | Acceso Directo: 1.877.767.2253<br>Ví­a AT&T Direct: 1.800.872.2881 conectar a 877.767.2253 |
| Trinidad | Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 |
| Uruguay | Ví­a AT&T Direct: 000.410 conectar a 877.767.2253 |
| Venezuela<br>Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam) | Venezuela:<br>Aceso Directo: 0800.100.2057<br>Via ATT direct: 0800.2255.288; conectar a 877.767.2253<br>Netherlands Antilles:<br>Via ATT direct: 001.800.872.2881; conectar a 877.767.2253 |

#### Instructions for Dialing AT&T Direct® Access Numbers

- Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
- Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
- Dial the AT&T Direct® Access Number + area code + phone number.

- **Europe, Middle East, and Africa**

Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.

| Country | Support Hotline |
| --- | --- |
| Albania | +442035742013 |
| Austria | +43.1.33777.555 |
| Bahrain | 80004238 |
| Belgium | +32.2.719.12.12 |
| Bosnia and Herzegovina | +387.33.95.89.89 |
| Bulgaria | +359.2.923.8130 |
| Cameroon | +20224802720 |
| Central Asia Territory (CAT)<br>(Azerbaijan, Turkmenistan, Tajikistan, Kirgizstan, Georgia, Armenia and Uzbekistan) | +7 727 320 1643 |
| Croatia | +385.1.632.32.22 |
| Cyprus | +30.210.67.89.450 |
| Czech Republic | +420.221.438.199 |
| Denmark | +45.44.80.80.81 |
| Egypt | 20224802720 |
| Estonia | +372.628.7777 |
| Finland | +358.9.54.94.1300 |
| France | +33.1.57.60.21.22 |
| Gabon | +20224802720 |
| Germany | +49.180.2000.170 |
| Greece | +30.210.67.89.450 |
| Hungary | +36.1.2241800 |
| Israel | +972.3.9273677 |
| Italy | +39.06.52436.400 |
| Ivory Coast | 2 Stage dialing: First 00.111.11 then 800.379.0402 |
| Jordan | +962.6.5200895 |
| Kazakhstan | +7 727 244 2728 |
| Kenya | +254.20.288.9.150 |
| Kuwait | Local access: +96522203638<br>Alternate number: +974 444 627 67 |
| Latvia | +370.5204.7520 |
| Lebanon | +962.6.5200895 |
| Lithuania | +370.5.204.76.40 |
| Luxembourg | +352 4911 3345 |
| North of Macedonia | +442035742013 |
| Malta | +800.62.474 |
| Mauritius | Toll Free: +8020440036 |
| Moldova | +40213678810 |
| Mongolia | +4008.980.890 |
| Morocco | +212522977095 |
| Netherlands | +31.30.6699444 |
| Nigeria | +20224802720 |
| Norway | +47.6752.6752 |
| Oman | +971.4.3909040 |
| Poland | +48221682416 |
| Portugal | +351.21.423.52.00 |
| Qatar | +974 4446 2778 |
| Romania | +40213678810 |
| Russia | Oracle has withdrawn all operations in the Russian Federation. For more info go to [oracle.com/corporate/conflict-in-ukraine/russia/](/content/corporate/conflict-in-ukraine/russia/index.html) |
| Saudi Arabia | Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network)<br>Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)<br>Local Access: +966.11.273.9977 |
| Senegal | +20224802720 |
| Serbia and Montenegro | 381112016830 |
| Slovakia | +421.2.5728.8600 |
| Slovenia | 080080874 |
| South Africa | +27.21.400.7282 |
| Spain | +34.91.6312174<br>+902.312.174 |
| Sweden | +46.8.477.3600 |
| Switzerland | +41.61.425.62.00 |
| Tanzania | +20224802720 |
| Tunisia | +202.35350755 |
| Turkey: Istanbul region | +90.212.329.68.20 |
| United Arab Emirates | +971.4.3909040 |
| Abu Dhabi | +971.4.3909040 |
| Ukraine | +380 444 986 960 |
| United Kingdom and Republic of Ireland | +441189247900 |
| Zimbabwe | +20224802720 |

- **Asia Pacific**

| Country | Support Hotline |
| --- | --- |
| Australia | +61.132.370<br>+61.2.8817.7600 |
| Bangladesh | Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)<br>+65.6436.1003 |
| China | 800.810.0366<br>4008980890<br>+86 41184655009 |
| Hong Kong | 800.963.604<br>+852.2866.9582<br>001 86 4008.980.890<br>(IDD rates applicable) |
| India | Technical Support Hotline<br>a) 000 800 100 7534<br>b) +1 800 711 1005 |
| Indonesia | +62.21.2555.2010<br>Alternate Singapore Number<br>+65 6436 1003 |
| Japan | 0120.099638 |
| Korea | +82.1588.8501 |
| Macau | 0800-559 |
| Malaysia | 1 800 880 329 |
| Nepal | Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)<br>+65.6436.1003 |
| New Zealand | 0800.478.776<br>+61.2.8817.7600 |
| Pakistan | Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005)<br>+65.650.12200 |
| Philippines | 1800 1651 0500<br>+63-2-7220-5099 |
| Singapore | 800.616.1618 (support hotline)<br>+65.6436.1003 (support hotline) |
| Sri Lanka | 18007111005 |
| Taiwan | 0800.077677 |
| Thailand | +66 2 696 8001 |
| Vietnam | 12065299<br>Alternate number +84 2 436374883 |