Whether your environment is in the cloud or on-premises, Oracle provides the support you need to reach your business goals. Plan effectively, adopt faster, and innovate more easily with help from Oracle Support.

## Support for all your needs

We provide 24/7 access to a global team of more than 18,000 support and service specialists, providing support in 20+ languages to customers in 175 countries.

- ### Cloud applications

- 24/7 access to support
  - In-application guidance
  - On-demand training
  - Designated implementation support engineers
  - Digital customer success and support resources
  - Customer community

\* Industry-specific applications may receive a tailored experience

- ### Cloud infrastructure

- 24/7 access to support
  - On-demand training
  - Customer community

- ### On-premises software

- 24/7 assistance with service requests
  - Access to My Oracle Support including our knowledgebase
  - Access to the major product and technology releases
  - Lifetime support
  - Critical patch updates, security alerts, and tax, legal, and regulatory updates
  - Tools and scripts for software updates
  - Simple, predictable upgrade options you control

- ### On-premises hardware

- 24/7 assistance with service requests
  - Access to My Oracle Support, including our knowledgebase
  - Onsite hardware support
  - Updates to hardware operating systems and integrated software
  - Lifetime support
  - Critical patch updates, security alerts and updates
  - Enhanced services for certified engineered systems

## Oracle Support benefits

#### Experienced, global support

Oracle professionals have the expertise and knowledge to offer timely assistance if concerns arise.

#### 24/7 support

Oracle delivers 24/7 technical support from product experts who are focused on resolving issues to minimize their business impact.

#### Tailored support

Oracle Support teams personalize their guidance based on your specific challenges and needs.

## Additional services if you need them

Oracle offers additional services that build on the support included with cloud subscriptions and on-premises support offerings. Consider these if your IT landscape is complex, you want to focus more time on innovation and other strategic initiatives, or you are undergoing a large-scale transformation.

- ### Run-and-innovate services

Whether you are mainly on-premises, completely in the cloud, or leveraging a hybrid, multicloud approach, we have services that can help your business maximize success, minimize risk, and focus on what matters most.

- ### Training and adoption services

Invest in your team through training, certification, and in-application guidance to help fuel a successful journey to the cloud. Whether for applications or infrastructure, we offer free introductory learning, detailed training on new cloud features and best-practice business processes, and in-application tips and insights that help people learn in the flow of their work.

> “Going live is just the beginning.”