# Premier Support features at a glance

At Oracle, providing great support is as important as providing great products. Oracle Premier Support provides essential software updates and new releases, proactive support tools, and 24/7 service to help you mitigate risk, reduce cost, and gain competitive advantage.

## What you get with Oracle Premier Support

| #### Trusted | #### Oracle Premier Support |
| --- | --- |
| 40+ years of delivering [award-winning service](/content/support/awards.html). | yes |
| People, process, and technology to support 430,000 customers globally. | yes |
| An indisputable international footprint: 18,000 customer support and service specialists, speaking 20+ languages, and engineers available 24/7 across 175 countries. | yes |
| Unparalleled innovation—more than US$90B in R&D since FY2012. | yes |
| 29,000 consulting experts across the world. | yes |
| #### Secure |
| --- |
| Security features at every layer of the stack—applications, database, middleware, OS, and hardware. | yes |
| Oracle has the tools, owns the source code, and has the ability to develop security updates. | yes |
| Regression testing across the full stack at the core application/database code level. | yes |
| [Critical patch updates, security alerts, and bulletins.](/content/security-alerts/index.html) | yes |
| [Oracle software security assurance—Oracle’s industry-leading standard for security innovation.](/content/corporate/security-practices/assurance/index.html) | yes |
| #### Comprehensive |
| --- |
| Support for products across one unified support organization, platform, and support offering. | yes |
| Support and development with a single point of accountability, for a more seamless customer experience. | yes |
| Program updates, fixes, security alerts, and critical patch updates. | yes |
| Tax, legal, and regulatory updates. | yes |
| Priority service request handling for software. | yes |
| 2-hour onsite hardware service for systems.<br>(Not applicable to all products and your system must be within an Oracle two-hour service coverage area to receive two-hour service as a standard feature. Refer to the Technical Support Policies for details.) | yes |
| [My Oracle Support portal](https://support.oracle.com/portal/)<br>- Submit and track service request(s).<br>- Access an extensive knowledgebase with more than 1 million resolutions.<br>- Access knowledge from My Oracle Support community experts, customer peers, and Oracle Support engineers.<br>- Dramatically reduce issues and issue resolution times with tools for proactive support and service automation.<br>- Access useful information and tools including: health checks, patch and maintenance advisors, product information centers, certification, configuration change history, upgrade advisors/documentation, system analysis, Oracle Auto Service Request, and more. | yes |
| [Oracle Applications Unlimited](/content/applications/applications-unlimited/index.html)—A commitment to Oracle Premier Support through at least 2037 on current Continuous Innovation releases of [Oracle E-Business Suite](/content/applications/ebusiness/products.html), [JD Edwards EnterpriseOne](/content/applications/jd-edwards-enterpriseone/index.html), [PeopleSoft](/content/applications/peoplesoft/index.html), [Siebel](/content/applications/siebel/index.html), and [Hyperion](/content/performance-management/index.html). | yes |
| Investment protection with [Oracle’s Lifetime Support](/content/support/lifetime-support/resources.html), the industry’s most comprehensive support coverage. Premier, Extended, and Sustaining Support for [Software](/content/support/lifetime-support/index.html), [Applications Unlimited](/content/support/lifetime-support/applications-unlimited.html), [Hardware and Operating Systems](/content/support/lifetime-support/hardware.html). | yes |
| Anytime access to past, pending, and future renewals on [My Support Renewals](/content/support/premier/online-renewal.html). | yes |

## More about Premier Support

##### Top reasons customers commit to Oracle Support

[View the infographic (PDF)](/content/a/ocom/docs/value-oracle-support-infographic.pdf)

##### Is your software vulnerable to cybercrime?

[View the infographic (PDF)](/content/a/ocom/docs/support/premier/cybersecurity-infographic-4392481.pdf)

##### Learn more about Applications Unlimited

[View the infographic (PDF)](/content/a/ocom/docs/support/apps-unlimited-letter.pdf)