## The Shared Shell service will be shut down—Effective May 31, 2025

## Secure Collaboration at Your Control

Oracle Shared Shell is a collaborative service tool that allows you to retain participant access and control while Oracle support services engineers remotely view and diagnose Sun systems. This Java-based application provides secure, remote access to a terminal session that is shared simultaneously by customers and support services engineers. You control who participates and who has access to the remote session.

###### Benefits

- **Easy-to-access, easy-to-use tool solves complex problems.** No installation or configuration necessary—application is loaded only when required and runs on any operating system with Java Runtime Environment installed (version 1.7 or higher required)
- **Complete control over participant- and session-access.** Colleagues and Oracle engineers participate in the conference as needed to quickly resolve problems while maintaining security protocols.

[Read Oracle Shared Shell user’s guide](http://download.oracle.com/docs/cd/E26651_01/index.htm)

## How to Use Oracle Shared Shell

- Make sure you have a recent version of the Java Runtime Environment installed. Check installation information at the [Java verification page](http://java.com/en/download/installed.jsp), or visit the java.com [auto-install](https://javadl.oracle.com/webapps/download/AutoDL?BundleId=253608_2fde65a2208f40a5b5f4c844b0dff092) or [manual-download](http://java.com/en/download/manual.jsp) page.
- You need an Oracle Web Account username (e-mail address) and password to use Oracle Shared Shell. This is the same account you use to access resources on oracle.com and the My Oracle Support delivery platform. Note: If you don’t have an account, you can create one at [https://profile.oracle.com/myprofile/account/secure/update-account.jspx](https://profile.oracle.com/myprofile/account/secure/update-account.jspx).

**Oracle employees:** Use your Oracle Single Sign-On account credentials.

- Click the Launch Oracle Shared Shell link to launch the application. Refer to the user’s guide for further instructions.
- **Please note:** You should not use Shared Shell to display confidential information that you do not want to disclose to other participants in the Shared Shell session; **in no event may you provide access to any health information**.

[Launch Oracle Shared Shell](http://sharedshell.oracle.com/ssa/jsp/launch.jsp)