### Oracle Support Options

[Customers with active support contracts, and paid or trial accounts](/content/support/support-options.html#active/index.html)

[Free Tier accounts](/content/support/support-options.html#free/index.html)

### Customers with active support contracts, and paid or trial accounts

#### Forums

- Technical issues

For SaaS or PaaS, go to [https://community.oracle.com/customerconnect/](https://community.oracle.com/customerconnect/)

For development-related questions, you can also use [StackOverflow](https://stackoverflow.com/questions/tagged/oracle-cloud-infrastructure), tagging questions with oracle-cloud-infrastructure

#### Web

- Technical issues
- Issues related to your account

Go to [My Oracle Support](https://support.oracle.com/epmos/faces/MosIndex.jspx)

\- or -

Sign in to the [Oracle Cloud Infrastructure Console](https://docs.cloud.oracle.com/en-us/iaas/Content/GSG/Tasks/signingin.htm#one), then select the ' **?**' icon at the top right

#### Chat

- Technical issues
- Issues related to your account

Sign in to the [Oracle Cloud Infrastructure Console](https://docs.cloud.oracle.com/en-us/iaas/Content/GSG/Tasks/signingin.htm#one), then select the chat icon at the top right (we prefer this option)

\- or -

Open the Cloud Support Chat here.

If you have products from Oracle-acquired businesses, go to the [Acquired Product Support Directory](/content/support/contact.html#acquired/index.html) for additional information.

### Free Tier accounts

#### Forums

- All technical issues

For SaaS or PaaS, go to [https://community.oracle.com/customerconnect/](https://community.oracle.com/customerconnect/).

For development-related questions, you can also use [StackOverflow](https://stackoverflow.com/questions/tagged/oracle-cloud-infrastructure), tagging questions with oracle-cloud-infrastructure.

#### Chat

- Issues related to your account or password, account activation or promo codes

Open the Cloud Support Chat here.

For common questions about Oracle Free Tier, go [here](/content/cloud/free/faq/index.html).